Returns Policy

Did you buy something that does not satisfy you?

You can return it and choose something of equal or greater value and just pay the difference. It is very easy to do.

Contact us:

1. via e-mail at info@des.org.gr or
1. call us at +30 211 7157375 and then fill in the following form with your information and send it back to us.

 

“With the following text I cancel the contract between us regarding the electronic purchase/services below (order number):

  • Date of purchase: / Date received
  • Consumer’s full name
  • Consumer’s address”

RETURNS SPECIAL CONDITIONS:

  • Returns/exchanges are accepted within 14 days from the date of purchase (as indicated by the receipt)
  • Returns/exchanges are accepted only with the receipt
  • Torn or damaged products cannot be exchanged
  • Products that were/are discounted/on offer cannot be exchanged
  • Products must be returned in their packaging.
  • Return shipping costs burden the customer. You are exclusively liable for the return of the products and for that reason you must ensure the safe transportation of the product and make sure that the product is very well packaged. You are advised to  send the products via our partner courier(not any other) in order to be able to check on the return status and avoid losing the product. All returns must be returned after communication and agreement with our company.
  • If the company has made an error in the dispatch of the product or in the reception of a faulty product then the shipping costs burden the company exclusively.

After our company receives the product and if all the above conditions are met it will immediately exchange-replace it (depending on availability) and send the new product. In order for a return to be accepted the product must be in the original condition in which you received it with its labels still on it. It must not have been worn (apart being tried on), washed, ironed or have undergone any other cleaning procedure.

Do you have a problem with your order or our products? Do not hesitate to contact us! We will make sure we resolve your problem and we are happy to help!